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Noticeboard

READ OUR LATEST NEWS LETTER ON THE LINK - LATEST NEWS ON THE RIGHT QUICK LINKS

We offer telephone triage from a GP between 8am - 5pm, if urgent medical advise is needed after 5pm you can still contact us on 01977 703437

CHANGES TO VACCINATIONS/TRAVEL VACCINATIONS

IF YOUR JOB PLACES YOU AT RISK OF HEPATITIS B INFECTION, IT IS YOUR EMPLOYER'S RESPONSIBILITY TO ARRANGE THE VACCINATION FOR YOU, RATHER THAN YOUR GP. CONTACT YOUR OCCUPATIONAL HEALTH DEPARTMENT. PLEASE NOTE STUART ROAD CHARGE A FEE OF £25 FOR THIS VACCINATION.

PLEASE SEE IN OUR TRAVEL VACCINATIONS SECTION UNDER CLINICS & SERVICES FOR CHANGES TO TRAVEL VACCINATIONS

CARE QUALITY COMMISSION INSPECTION

Stuart Road Surgery was inspected by a CQC Team on Tuesday 10th May 2016 we have recently received our feedback and official report.

The good news is that we were awarded a rating of GOOD which is a wonderful achievement for all our hard working and caring staff. 

See the report under the Care Quality Commission on our Further Information link.

Did you know you can book or cancel your Doctors appointments online

You can also order your repeat Prescriptions online 

Please contact The Surgery to register for this service 

You will be asked to provide photographic ID to confirm your identity

Practice Policies

Patient access policy version2 July 2018

Patient Access Policy 2018

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPS working to deliver NHS services to patients at each practice.

 

The average pay for GPs working in Stuart Road Surgery in the last financial year was £86,593 before tax and National Insurance.  This is for 4 full time GPs and 1 part time GP



 
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