I am happy to confirm that we are coming home and will be back in the Stuart Road building with effect from Monday 3rd August 2020.
However due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to fulfil our commitment to keeping you, our patients, and our staff as safe as possible we are asking our patients to support and engage with our new ways of working, as detailed below.
What does this mean for you, our patients?
If you are offered/given a face to face appointment you must only attend the surgery at your allotted time and wear a face covering. Social distancing rules still apply and will remain in place within the surgery.
NO walk-in facilities will be available. All communication with the surgery must be via our on-line services or telephone.
Access to the Surgery
We will be introducing a new ‘one way’ system at the surgery.
Access to the building via the automatic front door, will be restricted to just the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery will be denied and you will be asked to contact the surgery via our on-line services or telephone. If you managed to access the surgery and have not been invited, you will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building. For children, only one parent/guardian will be allowed to accompany the child.
Please remember to use the hand sanitiser provided when entering the building and have a face covering in place.
You will now exit the building via the back door and will not be allowed to return to the reception desk. Any requests for additional appointments must be undertaken via our on-line services or telephone.
ALL REQUESTS FOR APPOINTMENTS MUST BE UNDERTAKEN VIA TELEPHONE OR ONLINE SERVICES.
Our telephone number remains the same 01977 703437. If your need urgent or same day help or advice, you will be added to the telephone triage list, a member of the clinical team (GP, Advanced Nurse Practitioner, Nurse Prescriber or Pharmacist) will either telephone or video call you back and arrange the most appropriate care and advice for your condition/aliment.
All non-urgent appointments and review appointments for long term conditions are gradually being reintroduced. Please be aware that this may be undertaken in a different format other than you attending the practice in person.
We will continue to provide nursing services that are essential such as: urgent blood tests, blood test for monitoring of some medication, childhood immunisations,
Prostap, weekly/monthly injections, some contraception services, wound care, ear syringing and similar.
If the appointment needs to be face to face you may be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
ALL REQUESTS FOR PRESCRIPTIONS MUST BE UNDERTAKEN VIA
OUR ONLINE SERVICES,
ONLY IN EXCEPTIONAL CIRCUMSTANCES MAY THE DIRECT TELEPHONE EXTENSION TO BE USED AND WITHIN THE ALLOTTED TIME FRAME.
If you have a regular repeated prescription this will continue to be issued at the same intervals as usual. You can order medications ONLINE, or email your request. In exceptional circumstances the direct telephone extension can be used.
If you have not already done so we will be contacting you to arrange to send your prescription to your chosen pharmacy electronically to prevent you calling to collect it in person. This service will continue as usual for those who already use this service (Electronic Prescription Service/ Electronic Dispensing Service).
This is the simplest way to manage these requests and will reduce the strain on the service so please use the online service.
For the few items which we are not able to send electronically we will contact you to advise where you can collect your prescription from.
Kindly remember to allow us up to 3-5 working days to process your requests.
PAPER REQUESTS FOR REPEAT PRESCRIPTIONS REMAINS SUSPENDED. Again to avoid the spread of the virus you will not be able to SUBMIT paper requests or COLLECT your paper prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
Therefore to order a repeat prescription, please either:
- Request online. If you are not registered please contact the surgery to register for online services.
- Email the request to: email@example.com
- In exceptional circumstances the direct telephone at the surgery will only be manned between the hours of 10:00 - 12:00
If you live with someone who has symptoms of coronavirus, you can get an isolation note to send to your employer as proof you need to stay off work. Go to https://www.nhs.uk/conditions/coronavirus-covid-19/. You do not need to get a note from your GP.
If you are off work for other reasons you should contact the surgery by telephone to request a continuation of your current ‘Fit / Sick Note’, your email address will be requested so it can be emailed to you.
If you are off work ill due to a new illness that is not coronavirus and you require a ‘Fit / Sick Note’ for work you should ring the practice and you will be triaged by one of our clinical staff.
Your continued support throughout these unpresented times, it is invaluable.
For general updates please keep checking our website.
Welcome to Stuart Road Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Have Your Say
NHS Friends and Family
Dementia Friends - every action counts
Dementia Friends is an Alzheimer’s Society initiative – it is the biggest ever campaign to challenge perceptions of dementia and change the way we think, act and talk about the condition.
Albion Mount supports the Dementia Friends campaign.
We have started to build our understanding of what it's like to live with dementia and the actions we can take to help people feel more at ease when visiting the surgery - from the way we manage appointments, greet patients, the information we offer and the support provided by our medical and reception teams.
We will develop our services to become more person-centred, with greater understanding of the needs of people living with dementia and those that care for them.
This is our Dementia Friends commitment:
- We will review the environment of the surgery to ensure it is more dementia friendly
- All staff will make time to become Dementia Friends - by reading and watching online resources at www.dementiafriends.org.uk
- Staff will be encouraged to wear a Dementia Friend badge
- Staff will have access to local toolkits e.g. Making Kirklees a Friendly Place to Live, Dementia Friendly Kirklees Resources. Details can be found at: https://www.kirklees.gov.uk/community/careInKirklees/pdf/dementiaToolkit01.pdf
- Staff who want to know more will take part in eLearning opportunities e.g. scie.org.uk/publications/elearning/
- We will work with local partners to consider how further changes and improvements can be made for the benefit of patients with dementia e.g. North Kirklees Clinical Commissioning Group, Kirklees Dementia Action Alliance
Find out more about the Dementia Friends initiative at www.dementiafriends.org.uk
And don’t forget to tell us how we can make things better for you.