Appointments

Booking an appointment

All of our on the day appointments are released at 8:00 am.

Routine appointments

To request a routine appointment:

  • use our appointment request form
  • phone us on 01977 703437, Monday to Friday from 8:00 am to 6:30 pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:00 am to 6:00 pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent appointments

We appreciate that there will be times when you need to see one of our clinicians urgently, and some appointments are only made available on the same day.

To request an urgent appointment:

  • phone us on 01977 703437, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:00 am to 6:00 pm

We operate a triage system for these and you will either be called or seen by one of our clinicians to assess the most appropriate course of action. This could include advising you to attend an Accident and Emergency centre, alter your medication or some other service as well as offering an appointment with the doctor/nurse.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone or by text or email can be more flexible and often means you get help sooner.

You can make an appointment to see a nurse in exactly the same way. As well as providing our triage service, our nurses also specialise in the care of people with particular conditions. They can also provide general health advice, and deal with minor illnesses, and of course, will seek the opinion of one of our doctors if they have any doubts. The length of appointment you may be offered will depend on the condition you have, and whether it is a first, or follow up visit
Our doctors and nurses will give advice over the telephone where this is medically appropriate. Obviously they cannot be disturbed when they are seeing patients in surgery, so normally your message will be passed on, and you will be called back.
Routine GP appointments are ten minutes long. Double appointments are available if you have more than one issue and need a longer appointment with the doctor. Please let the reception staff know if this is the case so that it can be arranged for you.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancelling or changing an appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – [Insert name of practice system tool]
  • phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.