You can make an appointment either by ringing us on 01977 703437, by calling into the surgery in person or online following the link at the top of this page (you will need to contact the surgery to complete a simple registration before you can use this service) .
The surgery is open from 08:00 – 18:30 weekdays, and appointments can be made at any time during these hours. If possible, try and avoid the first hour of the morning unless the matter is urgent, as the phone lines are at their busiest then.
We normally aim to have appointments with our doctors available within the next 48 hours.
We appreciate that there will be times when you need to see one of our clinicians urgently, and some appointments are only made available on the same day. We operate a triage system for these and you will either be called or seen by one of our clinicians to assess the most appropriate course of action. This could include advising you to attend an Accident and Emergency centre, alter your medication or some other service as well as offering an appointment with the doctor / nurse.
You can make an appointment to see a nurse in exactly the same way. As well as providing our triage service, our nurses also specialise in the care of people with particular conditions. They can also provide general health advice, and deal with minor illnesses, and of course, will seek the opinion of one of our doctors if they have any doubts. The length of appointment you may be offered will depend on the condition you have, and whether it is a first, or follow up visit.
Routine GP appointments are ten minutes long. Double appointments are available if you have more than one issue and need a longer appointment with the doctor. Please let the reception staff know if this is the case so that it can be arranged for you.
Our doctors and nurses will give advice over the telephone where this is medically appropriate. Obviously they cannot be disturbed when they are seeing patients in surgery, so normally your message will be passed on, and you will be called back.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Your doctor will consider whether you should be referred to a specialist for further diagnosis, tests or treatment. Under new arrangements, you have the choice of which hospital you should visit.
In making this decision you should take into account how you will travel there, as well as how long the waiting list may be, and the hospital’s record on a number of points. For advice on clinical matters, please ask your doctor at the time of your consultation. For other matters, our reception team may be able to help.
If you wish to be treated privately, please mention this to your doctor at the time of your consultation.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Practice Opening Hours
The surgery now offers pre booked early morning appointments with the nurse and the healthcare assistant on a Monday & Wednesday from 07:10. Please note the door will be locked, press the buzzer for the receptionist to let you in.
This is for pre booked appointments only. Patients wanting to arrange any future appointments won't be able to do so until 08:00 when the surgery officially opens.