Statement from Stuart Road Surgery
IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff and we are asking our patients support with this.
What does this mean for you?
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Telephone the surgery between the hours of 09:00 at 15:00
- Request online. If you are not registered please contact the surgery to register for online services.
- Email the request to: Stuartroad.firstname.lastname@example.org
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
· you think you might have coronavirus
· in the last 14 days you've been to a country or area with a high risk of coronavirus
· you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
· Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
· Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
· Avoid touching your eyes, nose and mouth with unwashed hands.
· Avoid close contact with people who are unwell.
Welcome to Stuart Road Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Have Your Say
NHS Friends and Family
Dementia Friends - every action counts
Dementia Friends is an Alzheimer’s Society initiative – it is the biggest ever campaign to challenge perceptions of dementia and change the way we think, act and talk about the condition.
Albion Mount supports the Dementia Friends campaign.
We have started to build our understanding of what it's like to live with dementia and the actions we can take to help people feel more at ease when visiting the surgery - from the way we manage appointments, greet patients, the information we offer and the support provided by our medical and reception teams.
We will develop our services to become more person-centred, with greater understanding of the needs of people living with dementia and those that care for them.
This is our Dementia Friends commitment:
- We will review the environment of the surgery to ensure it is more dementia friendly
- All staff will make time to become Dementia Friends - by reading and watching online resources at www.dementiafriends.org.uk
- Staff will be encouraged to wear a Dementia Friend badge
- Staff will have access to local toolkits e.g. Making Kirklees a Friendly Place to Live, Dementia Friendly Kirklees Resources. Details can be found at: https://www.kirklees.gov.uk/community/careInKirklees/pdf/dementiaToolkit01.pdf
- Staff who want to know more will take part in eLearning opportunities e.g. scie.org.uk/publications/elearning/
- We will work with local partners to consider how further changes and improvements can be made for the benefit of patients with dementia e.g. North Kirklees Clinical Commissioning Group, Kirklees Dementia Action Alliance
Find out more about the Dementia Friends initiative at www.dementiafriends.org.uk
And don’t forget to tell us how we can make things better for you.